Contacting the IBD Teams

at the

Royal London and Mile End Hospital

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Please read all information carefully before contacting

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General Information for all IBD Patients 

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Please note all emails will be prioritised in order of health need and not the date received. Thank you for your patience.

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Please help the IBD Nurses by including your full name, date of birth or hospital number in each email you send.  

If you suspect you are having a flare, you must include your symptoms in detail so that the team can assess and advise accordingly, in order to prevent any delay in your treatment.

 

The IBD advice line is NOT an emergency service. If you have an urgent clinical need, you should contact NHS 111 or your GP services.  If you need IMMEDIATE medical care, you should attend your closest/local emergency (A&E) department. 

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If you need advice out of hours please call the Hospital Switchboard 0207 377 7000 and ask to speak to the On Call Gastroenterology Registrar.

 

Please note the IBD Helpline is reserved for clinical advice only e.g. if you are having a flare of your IBD. If your query is not related to this, please see below information for further instructions on whom you should contact.

 

Please read the information below before contacting the helplines. The IBD Nurses will not respond to emails that are covered by the information stated below. 

 

Prescription queries

Please allow as much notice as possible for hospital prescriptions and where possible, repeat prescriptions should come from your GP

(Lloyd’s pharmacy – 020 7247 9297)

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Healthcare Professionals/GPs:  

If you have an urgent concern and would like to speak to one of the IBD medical team you can contact the medical secretaries directly 0203 594 3500 or via switchboard 0207 377 7000 and ask to speak to the IBD SpR (during the day) or on call gastroenterology registrar (out of hours).   

 

Investigations:

For details on:

Blood tests- It is now recommended that you pre book your Blood tests at the Royal London Hospital as this saves waiting time.
Walk in appointments are available on a Thursday morning if you have been seen in clinic. Please click here to book.

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Stool Samples - Info on how to collect a sample and where to deliver please click here. Please note it is no longer advisable to post stool samples to pathology, please deliver in person. 

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MRI – please contact 0203 594 0137

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Ultrasound – please contact 0203 594 0139

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Royal London Hospital Endoscopy Unit – please contact 0203 594 3600 or

email: bartshealth.endoscopyschedulers@nhs.net

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Mile End Early Diagnostic Center- please contact 0207 767 3301 or

email: bartshealth.barts.edc.endoscopy@nhs.net

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Vaccine Guidance 

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Covid-19 Guidance:

You can access the latest Covid-19 Guidance Crohn's & Colitis UK for IBD patients here

For further guidance on Booster Vaccines please click here

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Flu Vaccine

You can find the latest Flu Vaccine advice and eligibility from CCUK here

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For patients eligible for MPox Vaccine please seek advice from your IBD team 

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ANY Concerns regarding any vaccinations please contact the IBD Teams below for personalised advice. 

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For Adult Patients 

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IBD clinic appointments/schedule/change address or any admin query:

For outpatient appointment queries/booking an appointment, contact the gastro medical secretaries on 0203 594 3500 or via

email: bartshealth.gastroenterologyservices@nhs.net or louise.pattrick1@nhs.net

 

​IBD Surgeon's Secretary

email: bhnt.colorectal@nhs.net

telephone: 0203 594 0799/ 0207 377 7878

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Stoma nurses 

bartshealth.stomanurserlh@nhs.net

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Nutrition helpline

adult.nutritionnurse@nhs.net

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Rheumatology

bhnt.rheumatology@nhs.net

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Any other non- IBD appointments 

Please contact Central appointments at 0207 767 3200 / 0207 767 3222 or

email: bhnt.centralappointments@nhs.net 

Use the online chat service https://www.bartshealth.nhs.uk/appointments 

 

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